Our Support

At DesiServer, Ensuring your website’s 100% uptime is our support’s top priority.
And we are so committed to this uptime that we have put a 100% Node uptime SLA for our services !

Unless you choose to manage your hosting account yourself (Only VPS, Shared & Reseller accounts are Fully Managed), Our Technical team will pro-actively manage & monitor your services 24×7 to ensure that you are always up and running. If we see anything not as it should be, It will be our job to resolve the issue and prevent interruptions in your service.
All this to make sure that you can keep your attention on your business and not on how to keep it online !

Below is a summary of the proactive services we provide to all our Hosting customers :

– Detailed analysis and reccomendation for hosting (Custom quotes)
– Simple yet detailed answer to all tickets
– Free Transfer assistance from your existing hosts
– 24×7 Proactive Service Monitoring and Restoration
HTTP, HTTPS, PING, IMAP, POP3, SMTP, FTP, DNS Etc.
– Proactive software & security Updates as required.
– Proactive protection from spam & attacks
Pre-Installed Firewall, Spam Filtering, Anti-Virus and much more
– 24×7 Support Via Helpdesk
Direct support from technicians with average response time being under 20 minutes.
– Setup SSL (On request)
– Setup Additional Domains (On request)
– Support with 3rd Party Applications (Best effort basis)